FAQ - General
FAQ - Installation
FAQ - Callsign Validation
FAQ - Servers
FAQ - Connecting
FAQ - Operating
FAQ - Advanced Operating
FAQ - Audio
FAQ - iPhone
FAQ - Android
Connecting to Other Stations
When I start the program, the list of stations never appears on the screen.
What could be wrong?
There are three possibilities:
- If you are a new user, or if you've just changed
callsigns, your callsign might not yet be validated. Please
see the Validation section
for more information.
- The password you are using might not be
correct. If you can't remember it, you can request a
reminder using the Password
- You might be having trouble with your Internet
connection, or a "firewall" issue might be preventing the software
from being able to contact the EchoLink servers. Please see
Firewall Solutions for
I see the list of
stations, but every time I try to connect to one, I get a "Cannot
connect ... timed out" message after 30 seconds. What's the
Most likely, there's an adjustment which needs to be made to your
router or your computer's "firewall" configuration. Please note that
this is not a problem with the EchoLink software itself;
it will probably require adjustment to other equipment or software you may
have, so there isn't much additional help we can provide you.
However, we have posted some tips on the
Firewall Solutions page.
Also, keep in mind that if you are able to start up the EchoLink
software and you can see the list of stations on the screen, there is nothing
wrong with the validation of your callsign, or your password.
I seem to be able to connect to the Test Server, and to other
stations, but I don't hear any audio -- or, I can hear audio, but the other
station can't hear mine. Any ideas?
If you're not hearing any audio, first check to
see if a text message appears on the right-hand side of the screen when you
establish the connection. (Typically, this message says a few words about
the station you have connected to.) If not, you might have a "firewall"
problem that needs to be resolved -- see the first FAQ above.
Next, double-check the settings under
Tools->Setup, on the Audio tab. The two audio devices listed should
match the name of the sound card you're using, or should be set to "[system
Then, look through the list of questions on the
Audio FAQ page
for further advice.
Sometimes, a station connects to mine, but
then disconnects after a little while without saying anything. Why?
A common reason for this is that the other station is having a
"firewall" issue, such as mentioned above. If that's the case, the other
station will be able to connect to yours, but won't realize he's connected
since he never receives an acknowledgement. He would also not hear any
transmissions you make after connecting.
Another reason is that some PC users might be clicking on various
nodes to connect and look for a QSO already in progress, and then disconnect
when nothing is heard. This is a very bad practice, but it is
unfortunately hard to avoid.
I tried to connect to another station, but
almost immediately got the message "Access Denied". Why did that happen?
Each station running EchoLink has the option of setting its own
security policy. The message "access denied" means your request to
connect was rejected by the other station because of one of its security rules.
For example, an EchoLink station can set up the software to accept
connections only from RF links (i.e. -R and -L stations), or to reject
connection requests from conferences. The software can also be set up to
accept requests only from certain callsigns.
Do not take the "access denied" message as a personal affront -- in
most cases, it simply reflects the preferences of the other station, rather
than a specific denial of your callsign.
I can connect to most stations without any
problem, but once in a while, there is a "timed out" error after 30
Most likely, the station you're trying to connect to is no longer
online. Although the Station List is refreshed every so often, stations
may appear in the list which are no longer available. For example, if a
station on a dial-up connection suddenly drops its connection, its callsign
will remain in the list for several more minutes, even though it is no longer
reachable. Or, the station you're trying to connect to might be
experiencing a firewall problem. If so, it's a problem at the other end,
not at your end.
Why is it that there is sometimes a long
delay, such as 10 or 15 seconds, when I try to connect to another station?
Due to Internet congestion, it's possible that your first request
didn't arrive at the other station's computer, or that the response didn't
arrive at yours. EchoLink will keep trying to connect for up to 30
seconds. Also, for the sake of security, the other station may be
validating your callsign (with the server), especially if you have just
recently started up the software.